jillis Privacy Policy

When you create an account with jillis, we collect the personal information needed to verify your identity and comply with Philippine regulations governing online gaming platforms. This includes your full legal name, date of birth, residential address, contact number, and a valid government-issued identification document such as a Philippine passport, driver's licence, or SSS/GSIS card. We also collect your email address and the details of the payment method you register with your account, which may include your GCash or Maya wallet information. During your sessions on the platform, we automatically collect technical data such as your device type, operating system, browser version, IP address, and session timestamps in order to maintain platform security and monitor for suspicious activity. We collect information about the bets you place, the games you play, the amounts you deposit and withdraw, and any communications you have with our support team so that we can provide you with an accurate account history and resolve any disputes efficiently. All information collected is stored securely and is only accessed by authorised personnel for legitimate operational purposes. We do not collect any sensitive personal information beyond what is strictly required for identity verification and regulatory compliance.

The personal information you provide is used primarily to operate and maintain your account, process your deposits and withdrawals, verify your identity in compliance with Anti-Money Laundering (AML) requirements, and ensure that only eligible players aged 21 and above can access the platform. We use your contact details to send you important account notifications, such as confirmation of transactions, security alerts, and responses to your support enquiries — we do not use your contact information for unsolicited marketing unless you have specifically opted in to receive promotional communications. Your betting and gaming activity data is used to generate your account history, calculate balances accurately, and identify any irregular patterns that may indicate fraud or problem gambling behaviour that warrants intervention. Technical data such as your IP address and device information is used to protect your account from unauthorised access, detect potential bot activity, and maintain the stability and performance of the platform across all devices. We may use aggregated, anonymised data about overall platform usage to improve our services, develop new features, and optimise the user experience for Filipino players — this type of analysis does not identify individual users. In cases where we are required by law, court order, or the National Privacy Commission (NPC) to disclose your data, we will comply with those legal obligations and, where permitted, notify you of the disclosure. We will never sell, rent, or trade your personal data to third-party advertisers or data brokers under any circumstances.

jillis shares your personal information only with trusted third-party service providers who are contractually bound to handle your data securely and to use it solely for the specific purpose for which it was shared. These service providers include payment processors such as GCash and Maya, identity verification and KYC (Know Your Customer) service providers, and technology infrastructure partners who support the operation of the platform. All third-party partners we work with are required to maintain data protection standards that are consistent with the Republic Act No. 10173, also known as the Data Privacy Act of 2012 of the Philippines. We do not share your personal data with third-party marketing companies, social media platforms, or data analytics firms that would use your information for purposes unrelated to your jillis account. In the event that jillis undergoes a business restructuring, merger, or acquisition, your personal data may be transferred to the successor entity, and you will be notified of any such change in advance where legally required. Any third party that receives your data is only granted access to the minimum amount of information necessary to perform their specific service, and they are prohibited from sharing that data further without our explicit authorisation. You may contact our support team at any time to request details about the categories of third parties with whom your data has been shared.

As a registered player and data subject under the Data Privacy Act of 2012, you have the right to be informed about how your personal data is being collected, processed, and stored, and this Privacy Policy is one of the ways in which we fulfil that obligation. You have the right to access a copy of the personal data we hold about you at any time by submitting a written request to our support team, and we will respond within the timeframe required by applicable Philippine law. You have the right to correct any inaccurate or outdated personal information on your account, and we encourage you to keep your details up to date by contacting our support team if any of your information changes. You have the right to request the deletion of your personal data, subject to our legal obligations to retain certain records for regulatory and compliance purposes — for example, we are required to retain transaction records for a minimum period as prescribed by Philippine gaming and AML regulations. You also have the right to object to the processing of your personal data in specific circumstances, and to request that we restrict processing while a dispute about the accuracy of your data is being resolved. If you believe your data privacy rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines. To exercise any of your rights, please reach out to our support team, who will guide you through the process as efficiently as possible.

We implement industry-standard technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction — these include SSL/TLS encryption for all data transmitted between your device and our servers, secure password hashing, and access controls that limit which staff members can view sensitive player data. Our systems are regularly reviewed and updated to address emerging security threats, and we maintain an incident response procedure to act swiftly in the event of any suspected data breach. We retain your personal data for as long as your account remains active and for the period required by Philippine law and our regulatory obligations after account closure — typically this includes transaction records, identity verification documents, and account history. Data that is no longer required for legal, regulatory, or operational purposes is securely deleted or anonymised in accordance with our data retention schedule. We strongly encourage you to use a unique, strong password for your jillis account and to keep your login credentials confidential, as your cooperation is an important part of keeping your account data secure. In the event of a data breach that is likely to affect your rights and freedoms, we will notify you and the National Privacy Commission in accordance with the requirements of the Data Privacy Act. If you have concerns about the security of your account at any time, please contact our support team immediately so we can take appropriate action.

jillis may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or the legal and regulatory requirements applicable to online gaming platforms operating in the Philippines. When we make material changes to this policy, we will notify registered players through the platform or via the contact details associated with their account, and the updated policy will be published on this page with the effective date noted at the bottom. We encourage you to review this Privacy Policy periodically so that you remain informed about how we are protecting your personal data and what choices you have. Your continued use of the jillis platform after an updated policy has been published constitutes your acceptance of the revised terms, so please stop using the platform and request account closure if you do not agree with any changes. Minor editorial changes, such as clarifications or formatting updates that do not affect the substance of the policy, may be made at any time without specific notification. For any questions about this Privacy Policy or your data privacy rights, you are welcome to visit our FAQ page or contact our support team directly at [email protected]. This policy was last updated in 2025 and applies to all players registered on the jillis platform in the Philippines.