jillis Responsible Gaming

Toolsto Keep Your Gaming in Check

jillis provides every registered player with a set of practical, easy-to-use responsible gaming tools — all accessible directly from your account settings at any time.

Deposit Limits

Set a daily, weekly, or monthly deposit cap so your spending never goes beyond what you are comfortable with. Once a limit is applied, it takes effect immediately and cannot be raised for a 24-hour cooling period. Lowering your limit, however, takes effect straight away. You can review and adjust your limits at any time through your account settings. This tool is one of the simplest and most effective ways to stay in control of how much you put into your gaming account.

Session Time Reminders

Playing for extended periods without breaks can affect your judgement and enjoyment. Our session time reminder feature lets you set a notification that alerts you after a chosen duration — for example, after 60 or 90 minutes of continuous play. When the reminder appears, we encourage you to take a short break, review your activity, and decide mindfully whether to continue. Keeping gaming sessions short and intentional is a healthy habit that makes every session more enjoyable.

Cooling-Off Period

If you feel you need a short break from gaming, you can apply a cooling-off period of 24 hours, 7 days, or 30 days to your account. During this period, your account will be restricted from placing bets or making deposits, giving you the space you need to step back and reassess. At the end of the period, you may choose to resume or apply a longer break. This option is ideal when you want a temporary pause without committing to a full self-exclusion.

Self-Exclusion

For players who feel they need a more definitive break, self-exclusion allows you to close your account for a minimum of six months or permanently. Once self-exclusion is requested, it is applied promptly and any remaining balance will be returned to you. During the self-exclusion period, you will not be able to register a new account or access the platform. We take self-exclusion requests seriously and process them without delay, because your long-term wellbeing matters more to us than short-term platform activity.

Activity History

Transparency is a core part of responsible gaming. Your account dashboard shows a complete and up-to-date record of all your deposits, withdrawals, bets placed, and game history. Reviewing this data regularly helps you stay aware of your gaming patterns and notice early if your habits are changing. You can access your full activity history at any time, and you are encouraged to check it as part of your regular account review. Awareness is the first step toward staying in control.

Support at Any Time

Our support team is available around the clock to assist you with any responsible gaming concern, whether that is setting up a limit, requesting a cooling-off period, or asking about self-exclusion. You can reach us at [email protected] and we will respond promptly. We are trained to handle these conversations with care and without judgement, because we understand that asking for help is a sign of strength. No matter what you need, our team is here to help you take the right step forward.

Recognising Problem Gambling

Gaming should be entertainment, not a source of stress or financial pressure. Here are some signs that gaming may be becoming a problem, along with guidance on what to do next.

Warning Signs to Watch For

Spending more than you can afford to lose on a regular basis
Chasing losses by placing increasingly larger bets
Feeling anxious, irritable, or restless when not gaming
Neglecting work, studies, family, or personal responsibilities
Borrowing money or selling possessions to fund gaming activity
Lying to family or friends about how much time or money you spend
Using gaming as a way to escape stress, anxiety, or personal problems
Failed attempts to cut back or stop gaming despite wanting to

What You Can Do Right Now

If you recognise any of the warning signs above, taking action early makes a significant difference. Start by using one of the account tools described above — even a short cooling-off period can help break a pattern and give you perspective. Talk to someone you trust about what you are experiencing, whether that is a family member, a friend, or a professional counsellor. Remember that reaching out is not a sign of weakness — it is a responsible and courageous step. jillis is committed to supporting every player through whatever they may be facing, and our team will always point you toward the right resources.

External Help in the Philippines

Several organisations in the Philippines offer free, confidential support for individuals experiencing problem gambling or related mental health challenges. The National Center for Mental Health (NCMH) Crisis Hotline is available at 1553 for anyone in need of immediate support. The Philippine Amusement and Gaming Corporation (PAGCOR) also maintains a responsible gaming programme with resources for Filipino players. We encourage any player who is struggling to reach out to these services — professional help is available, and recovery is absolutely possible.

Frequently Asked Questions

Quick answers to common responsible gaming questions from players on the jillis platform.

You can set a deposit limit by logging in to your account and navigating to the Responsible Gaming section within your account settings. From there, choose your preferred limit type — daily, weekly, or monthly — and enter the maximum amount in Philippine pesos that you want to be able to deposit within that period. The limit will take effect immediately once saved. If you need help finding the setting, our support team at [email protected] is happy to guide you through the process step by step.

Self-exclusion is designed to be a firm commitment to protect your wellbeing, so it cannot be reversed before the minimum period of six months has elapsed. This is intentional — it ensures the tool is genuinely effective as a safeguard rather than something that can be undone impulsively. After the minimum period has passed, you may contact our support team to discuss reactivation, and we will ensure you have had adequate time away before any account access is restored. Permanent self-exclusion cannot be reversed at any time.

Yes. In accordance with Philippine law and PAGCOR regulations, all players must be at least 21 years of age to register and play on the jillis platform. We verify the age and identity of all players during the registration and KYC process. Any account found to belong to an underage player will be closed immediately and any funds will be returned. If you suspect that a minor is attempting to use the platform, please report it to our support team right away so we can take appropriate action.

When you request self-exclusion, any available balance remaining in your account will be processed for withdrawal to your registered payment method — such as your GCash or Maya wallet — in Philippine pesos. Our team will handle this as promptly as possible, typically within a few business days, and will confirm the withdrawal by email once it has been completed. You will not lose access to funds simply because you chose to self-exclude; protecting your financial interests is part of our commitment to responsible gaming.